Vic Marcus Muschiano has contributed to the business technology marketplace in various capacities. His in-depth experience in Programming, Systems Integration, Project Management, Business Development, Channels Strategies, and Sales/Sales Management spans over three decades of technology and innovation. As a member of the Ripple Effect Communications Consortium, Vic concentrates on the CRM and the eLearning sector, where he helps companies strengthen their customer acquisition and retention initiatives. Prior to working with Ripple Effect, Vic was a Vice President with Gartner’s Technology Marketing Group. Before Gartner Group, he was an Industry Analyst with ARC Advisory Group where he wrote extensively on Enterprise Resource Planning (ERP), Enterprise Application Integration (EAI), and Customer Relationship Management (CRM). He has also held executive positions with Fortune 500 technology companies that are positioned within the manufacturing, distribution, and aggregation sectors for both hardware and software. In addition to his work in the communication field, Vic has authored a number of articles in various trade journals and business publications.